FAQ
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1. How to choose the size of rug
Follow our Size guide page.
2. How to clean my rug
1.For liquids, just wipe them away with a towel.
1.For stains, blot them immediately with a wet towel or a sponge.
2.Spray the area with a spot cleaner and continue to blot with a towel.
3.If spot cleaning doesn't fully resolve the issue, we recommend machine washing the rug.
4.Put your rug in the washing machine with the design facing outward.
5.Add a mild, non-bleach detergent. Do not use fabric softener.
6.Use cold water and your washer’s delicate cycle.
3. How to Remove creases?
If you just receive the Rugs, the carpet will have creases, normal laying 3 to 5 days creases will disappear, or you can use a iron low-temperature ironing, or back rolling, or put heavy objects.
4. Can I vacuum my TTelephant?
Yes, we recommend you vacuum the rug regularly follow below steps.
1.Use low suction/low power and high pile height settings.
2.Turn off the beater bar.(Disable/remove the brush)
3.Press the corners to prevent the rug get sucked in.
4.Avoid vacuuming the sewn edges.
5.If there are loose thread ends, not pull strings, clip edges with a scissor
6.If you want to use a robot vacuum, please avoid vacuum the edges and corners of your rug.
7.We also recommend periodically vacuuming or sweeping under your rug.
5. Does the spillproof effect fade over time?
The spillproof effect will begin to diminish after washing, however this will vary based on multiple factors (e.g., detergent, wash cycle, humidity etc.) The spillproof coating is meant to serve as a "first line of defense", however the rug can always be washed to remove spills and stains.
6. How to dry your rug?
1. Put your rug in the dryer with the design facing outward.
2. Set your dryer to the low heat.
3. Alternatively, hang dry.
7. What makes a TTelephant rug spillproof? Is it safe?
Our rugs are coated with a water-based solution that is commonly used in medical and outdoor clothing. This coating helps separate the oils, stains, or liquids from the fabric, preventing any absorption. They are OEKO-TEX certified.
8. What is the rug made of?
The rug is made of 100% polyester with a water-based spillproof protective barrier and a Cotton and TPR Blend backing.